First Response, Impact Assessment, Crisis Management, Running the Incident, Roles & Responsibilities

Course Description

Few mail rooms have sophisticated scanning equipment, yet our experiences demonstrate that incoming post and packages can cause significant business interruption. Hazardous packages do not have to be explosive, biological or radiological to cause distress and disruption. What is a growing problem however, is the number of malicious deliveries to organisations of fake packages, packages containing human excrement or similar. This course helps you to develop both appropriate filtration techniques to identify hazardous or suspicious mail and an appropriate response.

The Sapira MRT1 Mail Room Training Course has been conceived from our work with some of the largest high profile organisations in the UK who regularly receive hazardous mail from pressure groups and terrorist organisations. Sapira's trainers all have experience in counter terrorism or an appropriate discipline gained from their previous careers as senior officers in the UK Emergency Services or similar. Run in a practical workshop like style the course aims to help the delegates develop appropriate, preventative screening processes, which don't need high capital expenditure in equipment. Many organisations that we train do not have a dedicated mail room but still need admin staff to know what to look for and, most importantly, what to do should they suspect that a package recently delivered to their desk is potentially hazardous or suspicious.

Who should attend?

  • All Senior Managers responsible for incident contingency planning
  • Staff designated to fill the Roles - Scene Manager, Mail Room Manager, Incident Controller, Incident Responder, Admin and Mail Handling
  • FM Staff responsible for Mail Distribution and Receipt of Courier Mail

Benefits to Your Business

  • Improved response to Incidents and Emergencies
  • Suspicious Package Contingency Plan correctly conceived, appropriate to the likely hazards and integrated
  • Correct use and selection of protective equipment
  • Integration of First Aid, Fire Warden and Incident Responder Roles
  • Post Training Report & Gap Analysis which details the mitigation steps required, if any, following the training


Delegates will be provided with worksheets but should bring their own writing materials

Practical Exercise

This will be conceived with you and will be appropriate to the likely hazards and potential threats posed by your business activities.

Pre Course Visit

Where possible we always recommend that for courses which include a live practical scenario that a pre course visit is considered. This will improve the quality of the exercise and ensure that the incident scenario is appropriate and suitably taxing to allow a proper assessment.

Duration & Cost

Half day minimum - Typical Cost £950 for up to 20 delegates

A full quotation will be provided once the scope of the training has been agreed with you.


All delegates taking part in the practical exercise must be provided with PPE relevant for the incidents which are likely to occur on site.

Certification and Co-requisites

There is a minimum pass mark required for delegates sitting the course test and delegates must take part in the live exercise scenario which is a part of the course.

Note : Should a live incident be included delegates response and performance will be assessed against the Sapira Incident Assessment Protocol and Standard for certification purposes.

Course Structure

A program of distinct elements, including practical desk top exercises, based on and featuring several case studies and example documents.

Course Objectives

  • Understand what roles are required to manage suspicious packages both inside and outside of the mail room
  • Understand the different hazards posed by post, packages and courier deliveries
  • Understand the agreed on site invocation process for hazardous or suspicious packages
  • Understand what the initial response to an incident should be and apply the ICE principle
  • Understand the differences between Incidents and Emergencies
  • Understand the contents of your suspicious package containment kit
  • Understand what PPE is required for handling incoming mail
  • Understand NITS, DODAR, ICEE and the Incident Time Line
  • Improve their vigilance and awareness of present and future threats

Equipment and Room Requirements:

  • Data Projector
  • Blackboard or Chalkboard
  • Conference Table & Chairs

Topics Covered include:

  • Practical Incident Scenario and Exercise
  • Identifying Hazardous or Suspicious Mail
  • Incident Risk Assessment, Scene Management
  • Developing a Hazardous Mail Contingency Plan which is appropriate to your organisation
  • Raising the Alarm:
    • Triggers, Escalation Procedures, Incident Communication (NITS)
  • Existing Document Review
  • First Aid
  • Crisis Management (Dynamic Risk Assessment, (DODAR), Command & Control)
  • Practical Review and use of your Suspicious Package Response Inventory
  • Personal Protective and Respiratory Equipment (RA, RPPE)
  • Handling Hazardous Packages
    • Do's & Don'ts, Containment & Recovery, Waste Procedures
    • Hazardous & Suspicious Markers and Warning Signs
    • First Response Objectives - ICE Objectives
  • 20 Question Multiple Choice Test
  • Post Training Gap Analysis Report